Live help

Stephan C. Chase

Dear Friends,

Over the past year, we’ve been gearing up for our 30th anniversary in 2019 by investing in a makeover. We updated our logo and shortened our name, and now we’ve just launched our redesigned website.

We think you’ll appreciate the clean, modern look. The site is easy to navigate, whether you’re using your phone, a tablet or a desktop computer.

It’s not just about looking good: We have made it easier to find everything you need, including heating oil and propane delivery, oil and gas heating equipment, and air conditioning service. Plus, our customer portal lets you access your account information, request service, pay bills and more — all in one place.

No matter how we evolve, our promise to you will remain the same: comfort delivered, value guaranteed. All these changes are about making sure that we continue to do what we do best: keep you comfortable and safe all year round, while helping you save money. We are embracing all the ways we can use technology to provide you with an old-fashioned commitment to great service.

Of course, we wouldn’t be here without your support. We thank you for your loyalty and we look forward to serving you for many years to come.

Warmly,
Stephan C. Chase

Tim Mahoney

Q: Why should I use FSi for propane service?

A: While you have plenty of options for propane, we believe that, when it comes to outstanding service, FSi is the one to beat.

We are ultra-reliable, offering fast emergency service, delivered by our experienced and courteous staff. We also offer a convenient automatic delivery plan and payment options to help you manage fuel costs. And let’s not forget about competitive prices with no hidden fees!

What’s more, we’re a family-run business with deep roots in the community. Your comfort and safety remain our top priorities. Give us a call or browse our website to learn more about our propane services.

Family first

Many of you have told us how much you appreciate doing business with a family-owned business like ours. You value seeing a familiar face when a member of our service team comes to your home, especially for a late-night emergency repair.

We also hear from new customers whose former fuel companies got bought out by a big corporation that the personal service they once enjoyed had simply vanished.

We want you to know that we aren’t going anywhere — and, as a family-run business, we treat all our customers (and our team) like family, and family always comes first!

Speaking of family, our president and CEO, Stephan Chase, recently celebrated a big birthday this year: he’s 75 years young! The whole FSi family celebrated this milestone with him, and with our yearlong 30th anniversary party under way, the festivities will continue.

Heating oil and propane are safe and efficient home heating fuels that keep getting better. Here are some reasons to feel good about your options.

Summer fun with propane

Outdoor heating

To give you a better idea about how “propane can do that,” take a look at some of your options for taking propane outdoors.

Teaching

What’s in your oil tank?

Thanks to research and development being spearheaded by the National Oilheat Research Alliance (NORA), heating oil is being made more cleanly and efficiently than ever before. The overall goal is to keep improving the quality of fuel and the efficiency of oil heat equipment. This will further reduce the carbon footprint and actually turn heating oil into a carbon-neutral energy source.

The industry is also working on the development of an oil-fired thermal heat pump, to provide more equipment options for oil heat consumers.

Challenges

With all of this in the mix, it’s no wonder that NORA has raised an alarm about a push by some states to encourage conversions to electric heat. Research has shown that such “policy-driven electrification” would increase the average residential household cost, result in minimal reductions in emissions and put a severe strain on the electric grid.*

“It is premature for policy makers to consider regulating against oil heating when all liquid fuel furnaces and boilers could be run on a low-carbon alternative fuel before 2035,” says John Huber, NORA’s president. “The capability of the oil heating industry to innovate and reduce carbon emissions has not been adequately recognized.”

* Source: Richard Sweetser presentation, NORA Technology Workshop, Sept. 2018.
** Source: Energy, Cost and CO2e Analyses of Reversible, Hybrid and Heating Only LF-AHP in the Northeast, Christopher Keinath, PhD, Thomas Butcher, PhD, and Michael Garrabrant, PE, ASHRAE, June 2018.

Safety with every gallon

Family safety

We talk a lot about the importance of great service. And a huge part of that is safety — for your home and property, for our staff, and for the environment.

It starts with our fuel products. Heating oil is exceptionally safe. It won’t burn even if you drop a lit match into it. And the risk of carbon monoxide is minimal. As for propane, this is a clean-burning, nontoxic fuel that doesn’t pose a threat to soil and water above or below the ground.

Our staff is highly trained, and that training ensures careful handling and storage and prevents spills, accidents and injuries.

This end-to-end commitment to safety can’t be duplicated by the natural gas utilities. Problems with gas pipelines can often go undetected, and may result in property damage. Last year in Massachusetts, a faulty pipeline led to several gas explosions and numerous fires.

You can rest easy knowing that safety isn’t just talk with us. We deliver it with every gallon of heating oil and propane we bring to your home.

Cooking, heating your water and more

Cooking

How many ways are you using propane at home?

Heat your home: propane-fired furnaces and boilers are much more efficient and generate greater comfort than electricity. And by increasing your usage, you may qualify for a lower price.

Heat water: propane water heaters can cost less to operate than electric units. They provide much more hot water faster, and come in both storage-tank and tankless options.

Cook: propane cooktops/stoves offer more precise temperature control and are cheaper to run than their electric counterparts.

Dry clothes: propane dryers are almost twice as efficient as electric models, drying your clothes faster and for less money.

Fireplace glow: imagine being able to start a fire with the flick of a switch. It’s possible with propane — and a propane fireplace delivers more heat into the room than a wood fireplace, without all the smoke and mess.

Emergency power: propane is a popular choice as a fuel for whole-house backup generators. And since your fuel is stored right on your property, you can continue to enjoy all the comforts of home until your power is restored.

Holding a fan

Nothing is much worse than your A/C conking out on a steamy day — or night! Even if your cooling system is new, a tuneup is crucial. For starters, skipping annual maintenance will usually void your manufacturer’s warranty. It’s that important!

Regular maintenance also improves efficiency and prevents problems that, unchecked, can lead to expensive repairs.

Our Advantage A/C Plan includes our signature 19-point system check and guarantees like “front of the line” emergency service. Advantage plan members receive no charges for 29 of the most common repairs. You’ll also get 50% off diagnostic fees and 15% off any repairs that aren’t covered.

Opt for our Value A/C Plan and you’ll receive the same signature system check and guaranteed priority service, plus valuable savings on repairs and diagnostic fees.

Browse our site to learn more about the value of an air conditioning service plan.

Green piggy bank

Whether you use heating oil or propane (or both), paying for all your fuel in a few short months is no picnic. Unpredictable weather and fluctuating fuel prices can make winter really stressful.

That’s why many of our customers enjoy our Smart Pay plan. We’ll calculate your annual average fuel use to determine a monthly payment amount. You’ll enjoy these benefits:

Give us a call or contact us through our website to learn more about all the ways we can help make life a little easier and give you peace-of-mind with Smart Pay.

Is your water heater giving you signals that it’s wearing out? If you think it is, please call us so that we can help you pick the best replacement water heater for your home.

Water