Live help

Stephan C. Chase

Dear Friends,

Since our founding, 30 years ago, we have helped thousands of customers through the worst of times — restoring their heat, resolving fuel or water leaks, and handling all kinds of complex situations.

We know that nothing is more important to you than your family’s comfort and safety. It’s our priority too — along with your peace of mind. Customers who choose FSi can trust us to be there when emergencies arise during the heating season — 24 hours a day, 365 days a year.

According to Murphy’s Law, if something can go wrong, it will. That certainly can be applied to staying warm at home. Things often go wrong when you least expect them, or are the least equipped to handle them, such as losing your heat during single-digit temperatures or a snowstorm.

These emergencies won’t wait until the weather clears or normal business hours resume — and neither will we. If you have a service plan with us, we guarantee you the fastest emergency service possible! Read the article on page 4 to learn about all the benefits you get with a service plan.

So no matter when you need us this season, we are on call and at your service — and our expert technicians and drivers will be there to help keep your family warm and safe.

Stephan C. Chase

Jason Duda

Q: How safe is it to drink municipal water?

A: Municipal water is usually safe from microbiological contamination because it is required by the EPA to be chlorinated. However, chlorination will not remove other contaminants, and in some cases creates other contaminants in the process — including chloramines, trihalomethanes and haloacetic acids. Unfiltered municipal water can also contain lead, nitrates and other dangerous chemicals.

Investing in a water filtration system can provide real peace of mind when it comes to knowing what’s in the water you drink, bathe and cook with. It can also help you save money and eliminate the use of plastic water bottles.

Some minerals in water can damage pipes, plumbing and equipment over time. Hard water can even scratch glassware.

FSi offers several types of home water filtration systems, including reverse osmosis, activated carbon and cation-exchange water filters, and whole-house carbon filters.

Contact us with a request for a water quality test so we can help you choose the best option for you.


The journey to seek out better comfort can bring you much wisdom. We hope you will find more peace after reading these answers from our home comfort wizard.

Is it ever possible to fix a heating problem on my own?

While many types of malfunctions can cause your system to operate poorly (or not operate at all), the problems outlined below are not only quite common, but relatively easy and inexpensive to fix.

Power switches turned off

If your heat stops working, these are among the first things you should check. First, it often happens that the power switches for the heating system have been turned off by mistake. Simply turn the electrical switches back to the “on” position and your problem may be solved.

Unchecked air filters or water level

If you have a furnace, change or clean the filters about once a month; a dirty filter compromises efficiency and can even result in a shutdown. If you have a steam boiler, check the water gauge periodically. Low water levels are a leading cause of boiler shutdowns. Steam boilers should also be “flushed” when the water in the sight glass looks rusty.

Tripped circuit breaker

Going to the circuit breaker box and flipping the proper switch may be all you need to get running again. However, a circuit breaker rarely ever trips for no reason. If this happens once and never happens again, consider it a fluke. But if this happens more often, arrange for service, as this could be a sign of a serious problem.

Faulty thermostat

Many instances of heating systems not working can be traced to the thermostat, which sends a signal to your boiler or furnace to generate heat. If the wiring is deteriorating, these signals may get erratic. A buildup of dust inside your thermostat is another common culprit. You may also need to change the batteries in your thermostat.

Would I be wise to turn my thermostat way up to get warm fast?

Your heating system doesn’t work like a car — there is no gas pedal to step on to make it go faster. Your furnace or boiler will produce heat at the same rate regardless of whether your thermostat is set to 68 degrees or 85 degrees. (Setting the thermostat higher just makes your system work longer.)

Hot Tip #1: For better temperature control, trade in your old manual thermostat for a digital, programmable one. This allows you to automate your home temperature settings and can help you reduce your energy use and save as much as 10%.

Hot Tip #2: Never program your thermostat below 60 degrees, even if you’ll be away from home for a period of time. When your thermostat setting is too low, you risk frozen pipes. Water pipes near outside walls or in unheated spaces are especially prone to freeze-ups. The risk increases if cracks in your foundation allow cold air to seep into your home.

Would it be prudent to turn off the heat in some rooms?

Sure, you wants to save money on heating your home, but you don’t want to cause problems while you’re at it. One common mistake we see is when people drastically reduce or completely shut off the heat in different zones of their home.

While you might think you’ll save a little on heating costs, shutting off radiators or closing vents creates the possibility that pipes will freeze — especially in rooms that tend to be colder anyway. That’s a really costly problem.

If you have a furnace, closing some vents disrupts normal air flow, causing an imbalance that will just make your furnace work harder and strain your ductwork.

It’s best to keep heat flowing to all the rooms in your home.

A better idea is to keep the temperature at a comfortable level throughout your home and program your system to energy-saving settings when the house is empty or everyone is asleep.

If you have a zoned system, you can vary the temperature in different rooms, eliminating the temptation of shutting the heat off completely in some parts of your home.

Can you enlighten me about improving my heating efficiency?

A study of over 1,000 homes across the country showed that consumers are getting short-changed on energy efficiency because of a combination of poor equipment installation and lax maintenance.*

After adjustments were made to correct problems, however, efficiency improved, on average, by a phenomenal 36%! This was accomplished through the following methods:

As you can see, a few fixes could save you a lot of money on heat and keep you more comfortable.

*Source: National Comfort Institute

Lou and his wife, Sheila

Lou and his wife, Sheila

It is with great sadness that we share the news that Lucien (Lou) Paquette passed away on October 11, 2019, at the age of 82.

He operated a number of businesses in our area for more than 50 years, including Lou’s Fuel Service. When he retired, in 2005, he turned the business over to us, fully confident that we would take good care of his customers, who meant the world to him.

Lou served in the U.S. Army from 1956 to 1958. He was a fan of the Patriots, the Red Sox, John Deere tractors, and horse racing (trotters). He enjoyed visiting national parks with his wife, Sheila, and always looked forward to autumns in New England.

We considered Lou a close friend of our family, and we will miss him deeply.


We know you’re busy, and we always want it to be easy for you to do business with us. Here are two smart ways for you to streamline — and save money.

  1. Switch to Auto Pay: Take one thing off your to-do list, avoid late fees, and eliminate the hassle of writing and mailing checks when you enroll in our Auto Pay plan. Your monthly bill gets paid automatically via secure electronic funds transfer through your bank or your credit card.
  2. Go paperless: When you opt for our e-bill paperless billing, we’ll email you your statement, and you keep all your records electronically. You’ll save paper, reduce clutter and eliminate postage costs. We can also email you a copy of your delivery ticket after your fuel delivery.

Contact us today to request enrollment!

There’s a reason that our Value Plan is the most popular choice for our service plan customers. Of course it’s offered at a fair price. But “value” means much more than that. The Value Plan provides all the peace of mind of our higher-tier Advantage Plan, including “cut to the front of the line” emergency service and a guaranteed yearly tune-up.

That yearly tune-up is a big part of our value guarantee: Annual maintenance keeps your system running at peak efficiency, which helps keep your fuel costs down.

Service plan

And, just as important, when your equipment is properly maintained, you are less likely to experience a breakdown. If you do have a problem, the Value Plan provides generous discounts on repairs.

Our Value Plan is available for both heating oil and propane customers. Learn more on our site or call today.