Comfort delivered, value guaranteed
At FSi Oil and Propane, our commitment to quality heating and cooling service goes back to 1989. We are a family-run business based out of South Hadley, MA offering home heating oil and propane delivery, oil and gas heating service, air conditioning service, and more to keep our customers comfortable and safe throughout the seasons.
As we approached our 30th anniversary in business, we updated the look of our logo and shortened our name and identity from Fuel Services Inc. to FSi Oil and Propane. This is a makeover that represents the evolution of our company and helps define what we can do for you. We tried to sum up what we’re all about with this four-word promise to our customers: Comfort delivered, value guaranteed.
FSi delivers to our neighbors and friends in the Greater Springfield, MA, area, treating all of our customers with the same level of care, safety and respect. We believe the strength of our company can be broken down into three key components: technology, choice and employees.
It is important to progress with technology in any industry, and the fuel industry is no different. We’ve invested in new technologies to ensure we serve you professionally. Our service vehicles are all equipped with computers for our technicians that instantaneously allow the techs to see service history and equipment information. Our delivery trucks include automated computers for routing and more. Not only does this increase our efficiency, but this fluidity increases our customer’s service level, lending us the superior customer service that you have always been accustomed to.
The age of information makes way for that of choice. FSi Oil and Propane always wants to make sure our customers not only get what you want but the way you want it and in a way you can afford. This means we offer:
- Online access AND live service
- A variety of payment plan options
- Service plan options
- All the different fuel options for your home needs
We will give you the information you need to make the best choices for your home, your family, and your budget.
A business is only as good as its employees, to whom we are devoted. We want to give you the best experience possible which means that our employees need the best training, technology, and support available. We only have in-house, company-employed mechanics who understand the importance of safety, vehicle maintenance, and driver background checks. Our fully-licensed technicians and personnel are the best investments that FSi Oil and Propane can make because safe and reliable service is what we believe in. Join the FSi team.
FSi Oil and Propane offers friendly and reliable service, efficient equipment, and quality fuels throughout the Greater Springfield, MA area. See all the places we reach!
If you have questions just call or contact us online!
Take a look at how we got started:
In 1989, Lou Paquette opened Lou’s Fuel Service, received his burner license and built a strong reputation in community delivering oil and great service.
By 2002, Lou’s Fuel Service had grown to the point where it needed an additional garage and office space, so Lou secured the property at 962 Southampton Road in Westfield.
In July of 2005, Lou and Sheila sold Lou’s Fuel Service to Steve Chase a man with 30 years of experience in the oil heat industry, changing the business name to Fuel Services Inc.
In October of 2006, Fuel Services Inc. acquired Tom’s Fuel Oil Company from Tom and Debbie Eckert of Chicopee.
In 2007, Fuel Services Inc. acquired South Hadley Fuel Oil Company. Fuel Services Inc had tripled it’s size, including with customers and employees, in a little over two years.
In April of 2009, Fuel Services Inc. began offering propane delivery and service.
In October of 2012, Fuel Services Inc. consolidated our Westfield and South Hadley office buildings and acquired the Gaylord St. terminal in South Hadley to better serve our customers’ needs.
From 2015 to today, Steve operates Fuel Services Inc. as President/CEO with his son, Chris, as Executive VP, his daughter, Mary Beth, as VP of Customer Relations, his son-in-law, Pete, as VP of Operations, and his grandson, Josh, as VP of Sales & Marketing.
In October of 2017, Fuel Services Inc. acquired Amber Energy.
In December of 2018, we began the process of updating our look and logo. We shortened our name and identity from Fuel Services Inc. to FSi Oil and Propane. This makeover represents the evolution of our company and best defines what we do for our customers.