Fuel Services, Inc.» I want to Hear From You!

The title I named this almost sounds like a commercial for the military… Sorry

Anywhoo…

Sometime in the next few days (gimme till Friday).. that little link you see on the homepage of the website “If you’re a current customer,let us know how we’re doing” is going to take you to a detailed customer survey.. (which I just recently finished typing… I ask you to wait till Friday to see it, cause..well I am html challenged and often need help in that department)  I would love nothing more than if every one of our customers filled it out. Now I know that isn’t going to happen, but I am hoping, eventually, a great many of you will. 

We are really trying here at Fuel Services to become “Customer Oriented”.. (disclaimer here: not that we ever were’nt.. but even more so.   )  To do that, we really need to hear from you more!  What would you like to see from us? What kinds of pricing programs would you like to see from us?  What product lines would you like us to carry?  Would you like to see our invoicing methods changed?  Does our service live up to your expectations?  Those types of questions….

When my father and myself came up with our new tagline “Experience the Difference”.. it wasn’t an accident!  We don’t want to be the typical oil supplier!  We don’t want to be like eveyone else!  We are striving to be the leader in our field in Western Mass.  Now this hasn’t been easy and we have had a few growing pains.. We still are! (how is that for an admission)  an example: We created a whole new customer service department to handle your issues.. (which my sister Mary Beth runs) Now, this has been a challenge because we have been trying to train 4 nice ladies all there is about the oil business.. however most of the time the “training” has/is happening in a live situation on the phone… So there have been some miscues along the way… but I am convinced over the long haul, that this is the right thing for all of our customers… having persons dedicated just to them!  

Back to the survery…. In keeping with our ”Experience the Difference” philosophy, I am asking all who read this to fill out the survey…  It shouldn’t take more than 10 or so minutes of your time.. and as a thank you, I am going to hold a monthly drawing for all those that take their time to fill it out.  Every customer that fills out the survey will have their name placed in a baseball hat (in my office).. and at the end of each month I will draw a name from it, and that person will receive a $25 gift certificate for dinner.  I will start the drawing at the end of November. (those who fill out survey during these final days of October will be entered into the November drawing… you won’t be left out)   I will announce the winner on the blog each month.

ok.. it’s 3:30 in the morning and I need to get some sleep… Have a management meeting in the afternoon with all of our managers… Nighty Night