24 Hour HVAC Repair
We define our service with two words: commitment and dedication. High quality twenty-four hour service requires preparation, planning, dedication and the right attitude. For example:
- Does the representative that answers your call know what to do?
- Does that person realize you have an emergency?
- Is there a chain of command that results in a quick response to your needs?
- Do the people that respond have the experience and skills to solve your problem?
Come to Fuel Services to Experience our difference today!
- All parts replaced by Fuel Services are covered by a one-year warranty! This guarantee is three to four times longer than the industry average! If the part needs to be replaced before the warranty expires, you will pay nothing for the repair.
- We guarantee you prompt emergency heating service, 24 hours a day, 7 days a week. If you lose your heat, we are usually at your home in less than three hours.
- When you call us, you will always speak with a live person, not a machine.
- We stock our vehicles with thousands of dollars’ worth of parts so we can fix most problems in one visit to your home.
- We always use new parts—not used or rebuilt ones—and we evaluate your system using professional testing equipment—not guesswork.
- Our own expert technicians—never a subcontractor—do all repairs on your system. Plus, when they finish the job, they always leave your home as clean as they found it.
Have you ever gotten stuck with a repair bill that was bigger than you expected?
In early 2009, we revised the way we charge for repairs to ensure that you’re never surprised when you get a bill from us. It’s called Quality Service Pricing™. Now, before we start any work in your home, you’ll know what it will cost and have the chance to choose whether or not you’d like the work done. If the repair takes longer than we thought, you don’t pay a penny more.
Here are answers to some questions about our Quality Service Pricing™ program:
Q: How does the billing work?
A: For a nominal diagnostic charge we come to your home and figure out the source of your problem and the best way to fix it. This fee won’t change no matter how long it takes us to figure out your problem or how far from our office your home is located. We’ll quote you exactly how much it will cost for the repair, including all parts and labor. If you choose not to go ahead with the repair, you pay only the diagnostic fee.
Q: Why did you make the change?
A: With Quality Service Pricing, we take responsibility for getting the job done right and in the right amount of time. We don’t get paid a cent more for making mistakes. You know exactly what things will cost.
Q: How do you set your pricing?
A: The prices we quote are from an industry approved price book that lists competitive prices
for every possible repair.
Q: What if I have a service plan?
A: If you have our Silver Plan, you get 15% off any repair charges, you aren’t subject to overtime rates and we waive the diagnostic fee. Our Gold Plan gives you all that and allows you to pay nothing for dozens of repairs. For more information about our service plans visit here….
