Natural Gas or OilHeat?
Hello,
One of our vendors we do business with convinced me to blog this story.. so here I go.
Last weekend we received a no heat call like we do every winter’s day… except this service call was for a natural gas customer. We told him we couldn’t help him. I quote the customer who called now… ” But the gas company won’t be out here for three days to fix it”
We get more and more of these calls each and every year. Unfortunately, we weren’t able to help this person as we didn’t have a gas tech available and we only service our own clients. Our clients always come first! (in the interest of full disclosure, we do a limited amount of gas service for a few established clients)
One of the beautiful things about oilheat is choice! You have a choice of who you do business with. You have a choice of who you let come into your home and service your expensive heating equipment and rely upon to make sure you have product in your tank!
One of the beautiful things about the gas company (if you are an oilheat marketer at least) is YOU DON’T HAVE A CHOICE! The gas company doesn’t care if your heat goes out at 5pm on Christmas Eve, just in time for the Turkey Dinner. You just can’t call up Westfield Gas and Electric and switch over to Holyoke Gas and Electric! You are prety stuck and the gas companies know it!
I feel sorry for those that got baited by the gas companies over this past summer because oil prices sky rocketed. We lost a few long time customers to the gas companies, even though we did our best to explain to them they might want to reconsider. You just can’t put a price on service people! There is value in knowing that someone like us will be there for you on Christmas Day if your furnace all of a sudden decides to get stubborn.
Enough said…