Fuel Services Inc. Executive Weblog

Merry Christmas!

Chris Chase — Wed, 24 Dec 2008 05:23:36 +0000

To all of our valued customers and friends,

Merry Christmas!

Peace….

from everyone here at Fuel Services, Inc.

MSNBC.com oil article

Chris Chase — Thu, 18 Dec 2008 03:32:49 +0000

Hello,

The link below is another article on oil I found from MSNBC.com. The section on ultra low sulfer diesel is interesting, because few have spoken on the impacts of it. (I remember that cutoff date… what a mess that was)

http://www.msnbc.msn.com/id/27929740/

Take Care….

AP Article on Heating Oil Dealers and Consumers

Chris Chase — Wed, 10 Dec 2008 22:47:39 +0000

Here is a link to one of the better reports I think the AP has done on Heating Oil…

http://www.msnbc.msn.com/id/27956966/

Natural Gas or OilHeat?

Chris Chase — Mon, 08 Dec 2008 07:11:40 +0000

Hello,

One of our vendors we do business with convinced me to blog this story.. so here I go.

Last weekend we received a no heat call like we do every winter’s day… except this service call was for a natural gas customer. We told him we couldn’t help him. I quote the customer who called now… ” But the gas company won’t be out here for three days to fix it”

We get more and more of these calls each and every year. Unfortunately, we weren’t able to help this person as we didn’t have a gas tech available and we only service our own clients. Our clients always come first! (in the interest of full disclosure, we do a limited amount of gas service for a few established clients)

One of the beautiful things about oilheat is choice! You have a choice of who you do business with. You have a choice of who you let come into your home and service your expensive heating equipment and rely upon to make sure you have product in your tank!

One of the beautiful things about the gas company (if you are an oilheat marketer at least) is YOU DON’T HAVE A CHOICE! The gas company doesn’t care if your heat goes out at 5pm on Christmas Eve, just in time for the Turkey Dinner. You just can’t call up Westfield Gas and Electric and switch over to Holyoke Gas and Electric! You are prety stuck and the gas companies know it!

I feel sorry for those that got baited by the gas companies over this past summer because oil prices sky rocketed. We lost a few long time customers to the gas companies, even though we did our best to explain to them they might want to reconsider. You just can’t put a price on service people! There is value in knowing that someone like us will be there for you on Christmas Day if your furnace all of a sudden decides to get stubborn.

Enough said…

And the Winner Is….

Chris Chase — Tue, 02 Dec 2008 00:49:18 +0000

The winner of this month’s drawing for taking their time to complete the online customer satisfaction survey is…..

Pam Lasante of Chicopee!

Congratulations!

Please remember anyone can enter each month… (although if you have already done so, please wait till after you have had a service call, install, oil delivery…. something where we could possibly get some new input)

I think this survey is going to be of enormous help to us in providing superior customer service.

Thanks!

I am looking for a few Brave Souls!

Chris Chase — Sun, 30 Nov 2008 02:14:53 +0000

I probably shouldn’t name this post that title, but it certainly is catchy!

After too many delays, and more customer requests than I care to admit, we are almost ready to launch the online customer account section of the website. (There is one last thing we are waiting on from our friends at Microsoft… for the technical minded it is a upload package that lets two different SQL databases sync)

For those that don’t know by now, the online customer account section will work like many large enterprise businesses have. It wIll allow you to pay your bills online(credit cards only to start), lookup your transaction history, budget inforamtion.. things such as that) As time goes on, I am sure that many additional features will be added to it.

Anywhoo, I was thinking that before I place the actual signin link on the new current customer section of the website for all to use, I would like to get a few of our customers to test it out privately first. So over the next week or two, I will be gathering individuals to do just that! If you are interested, please send me a private email… chris@fuelservices.biz .

We are looking forward to providing this additional free service to our customers.

Thanks

Happy Thanksgiving!

Chris Chase — Wed, 26 Nov 2008 20:39:42 +0000

I just wanted to wish all a safe and happy Thanksgiving holiday!

Peace…..

Weather Update!

Chris Chase — Thu, 20 Nov 2008 21:32:29 +0000

I figured I would notify all of weather updates as we receive them. Being in the Heating Oil business, we get special updates from time to time.

Not to scare anyone, but this source is usually spot on! After this sentence, all content is from meteorologist John Bagioni.

SPECIAL PATTERN ALERT FOR THE NORTHERN MIDDLE ATLANTIC, NEW YORK AND NEW ENGLAND REGIONS

FAX-ALERT WEATHER SERVICE, LLC

Issued

: Thursday, November 20, 2008 2:15 PM Release

UNUSUALLY COLD EARLY DECEMBER GAINING MORE SUPPORT…

RECORD COLD AND HIGH ENERGY DEMAND A GROWING CONCERN!!!

PATTERN TREND UPDATE

While I will be expanding on the threat for a very cold early and mid December in my normal Friday update, I felt the need to get a brief pattern alert update out today due to the potential for an unusually cold early December period.

I have been onboard with a cold December for a long time now, but have been thinking that the truly cold, possibly record setting cold, would wait until after the first week of the month.

Current trends, both hemispherical and model-wise, are now pointing toward an earlier intrusion of some very serious cold into the central and eastern U.S. very early in December.

I am not going to get overly specific right now, but this could equal some of the bitter outbreaks of December 1989 and could be record setting if the pattern amplifies to the extent of some of the modeling. Even if the modeling is overdone, the cold period that would evolve in early December would be very significant and would lead to a very impressive enhancement of heating demand across all of the Northeast & New England regions.

Meteorologist John Bagioni

FAX-ALERT WEATHER SERVICE, LLC

BURLINGTON, CT

BioHeat® is Back!

Chris Chase — Wed, 12 Nov 2008 02:54:16 +0000

We are again delivering BioHeat to our customers that request it! The blend we are currently offering is a 5% blend. The cost is averaging about a dime more a gallon than our regular #2. (at today’s prices at least) We deliver BioFuel on an automatic delivery basis.

For those unfamiliar with BioHeat, please refer to the National BioDiesel Board link below.

http://www.biodiesel.org/markets/hom/faqs.asp

The State of Massachusetts recently passed legislation that all home heating oil must have at least a 2% bio blend by 2010. We are proud to be able to offer this product earlier than mandated. Feel free to email me personally with any questions you might have. If you wish to change your deliveries to Bio, just give one of our customer service representatives a call.

Thanks

Come Meet Us!

Chris Chase — Fri, 07 Nov 2008 02:05:57 +0000

Hello,

We have a booth at the Ideas for Living Home Show at the Big E fairgrounds this weekend. I will be there for the whole show (Friday-Sunday) and would love to meet you. We have some really state-of-the art equipment on display… including

Viessman Vitola 200 Oil Fired Boiler with stackable indirect water heater. (finest oil fired boiler in the world)
The New Mestek Ray Condensing Gas Fired boiler.. (insane piece of equipment)
Toyotomi Oil Miser. I call this the little miracle of water heating
Our new Napoleon line of Pellet Stoves

We will also have our SWP fire-logs available for sale at a show special of $6 a bag. (that includes tax)

We are at booth 329. Stop by and say Hi. We would love to meet you!