To all of our valued customers and friends,

Merry Christmas!

Peace….

from everyone here at Fuel Services, Inc.

Hello,

The link below is another article on oil I found from MSNBC.com.   The section on ultra low sulfer diesel is interesting, because few have spoken on the impacts of it.  (I remember that cutoff date… what a mess that was)

http://www.msnbc.msn.com/id/27929740/

Take Care….

Here is a link to one of the better reports I think the AP has done on Heating Oil…

http://www.msnbc.msn.com/id/27956966/

Hello,

One of our vendors we do business with convinced me to blog this story.. so here I go.

Last weekend we received a no heat call like we do every winter’s day… except this service call was for a natural gas customer.  We told him we couldn’t help him.   I quote the customer who called now…  ” But the gas company won’t be out here for three days to fix it”

We get more and more of these calls each and every year.  Unfortunately, we weren’t able to help this person as we didn’t have a gas tech available and we only service our own clients.  Our clients always come first! (in the interest of full disclosure, we do a limited amount of gas service for a few established clients)

One of the beautiful things about oilheat is choice!   You have a choice of who you do business with.  You have a choice of who you let come into your home and service your expensive heating equipment and rely upon to make sure you have product in your tank!

One of the beautiful things about the gas company (if you are an oilheat marketer at least) is YOU DON’T HAVE A CHOICE!  The gas company doesn’t care if your heat goes out at 5pm on Christmas Eve, just in time for the Turkey Dinner.  You just can’t call up Westfield Gas and Electric and switch over to Holyoke Gas and Electric!  You are prety stuck and the gas companies know it!

I feel sorry for those that got baited by the gas companies over this past summer because oil prices sky rocketed.  We lost a few long time customers to the gas companies, even though we did our best to explain to them they might want to reconsider.  You just can’t put a price on service people!  There is value in knowing that someone like us will be there for you on Christmas Day if your furnace all of a sudden decides to get stubborn.  

Enough said…

The winner of this month’s drawing for taking their time to complete the online customer satisfaction survey is…..

Pam Lasante of Chicopee!

Congratulations!

Please remember anyone can enter each month… (although if you have already done so, please wait till after you have had a service call, install, oil delivery…. something where we could possibly get some new input)

I think this survey is going to be of enormous help to us in providing superior customer service.

Thanks!